Home » News » Are Pottery Barn Sofas Good Quality

Are Pottery Barn Sofas Good Quality

Are Pottery Barn Sofas Good Quality

Sara of Ashburn, VA on Jan. 7, 2017Satisfaction RatingDuring the PotteryBarn Primer Sale we purchased a sectional sofa for our family room. Today, I received an email stating that our order had been canceled because of an error, on their end, with pricing. I figured that it was a mistake, as I have a confirmation for my order. There is nothing on the confirmation that would indicate that for any reason, my order could be canceled.When I called customer service, they held the position that they have every right to cancel a customer order, if for any reason they find that they have made a mistake or need to make a change to an item. As a customer who has purchased several pieces of furniture from Pottery Barn had my wedding registry with Pottery Barn, and have countless items from Pottery Barn, West Elm, and Williams-Sonoma, I am beyond disappointed with the response that I have received from their customer service department.I explained that if I had come to the store to purchase an item, and then left the store with my item, they certainly would not come to my home to take it back. When a company makes an error and the customer benefits, I strongly believe that it is in the company’s best interest to honor their prices and respect that consumers have a choice in where we spend our money. I explained to the customer service provider that to lose a customer over a mistake on their end, only confirms that Pottery Barn has truly forgotten that it is the consumer that matters most. I can only imagine that when Pottery Barn began to boast themselves as having the finest customer service, they did not mean only sometimes, based on their discretion. As a consumer with many options, I will never spend another penny of my money at Pottery Barn, West Elm, or Williams-Sonoma.Helpful?YesNo
are pottery barn sofas good quality 1

Are Pottery Barn Sofas Good Quality

During the PotteryBarn Primer Sale we purchased a sectional sofa for our family room. Today, I received an email stating that our order had been canceled because of an error, on their end, with pricing. I figured that it was a mistake, as I have a confirmation for my order. There is nothing on the confirmation that would indicate that for any reason, my order could be canceled.When I called customer service, they held the position that they have every right to cancel a customer order, if for any reason they find that they have made a mistake or need to make a change to an item. As a customer who has purchased several pieces of furniture from Pottery Barn had my wedding registry with Pottery Barn, and have countless items from Pottery Barn, West Elm, and Williams-Sonoma, I am beyond disappointed with the response that I have received from their customer service department.I explained that if I had come to the store to purchase an item, and then left the store with my item, they certainly would not come to my home to take it back. When a company makes an error and the customer benefits, I strongly believe that it is in the company’s best interest to honor their prices and respect that consumers have a choice in where we spend our money. I explained to the customer service provider that to lose a customer over a mistake on their end, only confirms that Pottery Barn has truly forgotten that it is the consumer that matters most. I can only imagine that when Pottery Barn began to boast themselves as having the finest customer service, they did not mean only sometimes, based on their discretion. As a consumer with many options, I will never spend another penny of my money at Pottery Barn, West Elm, or Williams-Sonoma.Helpful?YesNo
are pottery barn sofas good quality 2

Are Pottery Barn Sofas Good Quality

During the PotteryBarn Primer Sale we purchased a sectional sofa for our family room. Today, I received an email stating that our order had been canceled because of an error, on their end, with pricing. I figured that it was a mistake, as I have a confirmation for my order. There is nothing on the confirmation that would indicate that for any reason, my order could be canceled.When I called customer service, they held the position that they have every right to cancel a customer order, if for any reason they find that they have made a mistake or need to make a change to an item. As a customer who has purchased several pieces of furniture from Pottery Barn had my wedding registry with Pottery Barn, and have countless items from Pottery Barn, West Elm, and Williams-Sonoma, I am beyond disappointed with the response that I have received from their customer service department.I explained that if I had come to the store to purchase an item, and then left the store with my item, they certainly would not come to my home to take it back. When a company makes an error and the customer benefits, I strongly believe that it is in the company’s best interest to honor their prices and respect that consumers have a choice in where we spend our money. I explained to the customer service provider that to lose a customer over a mistake on their end, only confirms that Pottery Barn has truly forgotten that it is the consumer that matters most. I can only imagine that when Pottery Barn began to boast themselves as having the finest customer service, they did not mean only sometimes, based on their discretion. As a consumer with many options, I will never spend another penny of my money at Pottery Barn, West Elm, or Williams-Sonoma.
are pottery barn sofas good quality 3

Are Pottery Barn Sofas Good Quality

Rich of Greensboro, NC on March 1, 2017Satisfaction RatingWe ordered a sectional from Pottery Barn in December and were told that we would receive it in 30 days. 70 days later, still no sign. We’ve called customer service over and over and this operation is so bad that they can’t even tell you where the product is. They have no clue. We ended up canceling the order after waiting months. Pottery Barn is as bad a retail organization as you will ever see. If you order from Pottery Barn, you’ve been warned. Forget their flashy catalogue. Their operations and distribution models are so bad it is amazing. Don’t order from Pottery Barn, you’ll be sorry.Helpful?YesNo
are pottery barn sofas good quality 4

Are Pottery Barn Sofas Good Quality

We ordered a sectional from Pottery Barn in December and were told that we would receive it in 30 days. 70 days later, still no sign. We’ve called customer service over and over and this operation is so bad that they can’t even tell you where the product is. They have no clue. We ended up canceling the order after waiting months. Pottery Barn is as bad a retail organization as you will ever see. If you order from Pottery Barn, you’ve been warned. Forget their flashy catalogue. Their operations and distribution models are so bad it is amazing. Don’t order from Pottery Barn, you’ll be sorry.Helpful?YesNo
are pottery barn sofas good quality 5

Are Pottery Barn Sofas Good Quality

We ordered a sectional from Pottery Barn in December and were told that we would receive it in 30 days. 70 days later, still no sign. We’ve called customer service over and over and this operation is so bad that they can’t even tell you where the product is. They have no clue. We ended up canceling the order after waiting months. Pottery Barn is as bad a retail organization as you will ever see. If you order from Pottery Barn, you’ve been warned. Forget their flashy catalogue. Their operations and distribution models are so bad it is amazing. Don’t order from Pottery Barn, you’ll be sorry.
are pottery barn sofas good quality 6

Are Pottery Barn Sofas Good Quality

Quote: Originally Posted by litlux The Pottery Barn decor look is great, as is the look of their furniture. But you should absolutely not buy from the images. Visit one of their stores and actually look at it, sit on it, pull the drawers out, turn it upside down and give it a thorough once over. Pull the pillows off and see how the seams are finished. Figure out if the support is thin plywood or solid woods, thick or wimply coiled springs and deep or thin padding. I bet once you do that odds are at least 50/50 you will leave without buying it. Same for Levinger. Same for much catalog furniture. For the same amount of money you would spend there, you can get far better made furniture elsewhere. It really is too bad, as their look is a winner, but their beauty is only skin deep. They cut corners where you can’t see it, just like WalMart. Sad. I love Ethan Allen and Pottery Barn furniture both are well made and a good price when you compare to RC Willey crap furniture. We bought a full bedroom set and dining room from Ethan Allen 6 yrs ago and is still going strong no drawers have jiggled apart and still strong and tight at all the joints. Legs on table and chairs are not loose. Bought a sectional Pottery Barn sofa and love it we got the canvas material and it has down wraps around the pillows is very soft and comfy well made and very heavy. Norwalk also makes fine quality furniture. Good Luck to you on your search!

Are Pottery Barn Sofas Good Quality

Add a Comment

Your email address will not be published. Required fields are marked *