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Ethan Allen Arcata Sofa

Ethan Allen Arcata Sofa

What’s so horrible about Ethan Allen? I wouldn’t say they are horrible, but I think that fewer people would buy there if they understood some of Ethan Allen’s quality issues and service issues. I bought a hardwood furniture set from Ethan Allen. The finish on one piece was so poor that I could see where the varnish ran. Amazingly, it had passed their quality control inspection. One piece had scratches across the top. Ethan Allen told me that their furniture is distressed, which says to me that they cannot guarantee a quality finish. They replaced the scratched panel, but the new panel had a crack. Ethan Allen said that cracks are not defects, and they wouldn’t replace the new cracked panel. Maybe other furniture companies are the same (I’ve read a lot of negative comments about Thomasville too). I still have a lot of furniture shopping to do, but Ethan Allen won’t be on the list. They’ve lost credibility with me. How do I trust a warranty when they say cracks aren’t defects?
ethan allen arcata sofa 1

Ethan Allen Arcata Sofa

I was polite and nice and just said that you have a “deceptive, lying” employee working for you. She wanted to let me know that this is not how Ethan Allen does business. Unfortunately, it is exactly how Ethan Allen does business, because a business is only as good as their employees. Her lack of ethics, transparency, and honesty directly reflect on Ethan Allen. Bottom line – Ethan Allen does not care about their customers. As my family continues to grow, we look forward to buying more furniture. Needless to say, Ethan Allen will not be in our purview.
ethan allen arcata sofa 2

Ethan Allen Arcata Sofa

Try Pottery Barn, crate & Barrel and Restoration Hardware….they all provide good service and decent return policy. In addition, Macy’s home store has a good selection of rugs and they take them back at full price if they do not fit your room. I ordered two area rugs from Ethan Allen. After waiting two months without delivery, I found rugs that fit my space better; however, Ethan Allen would not cancel my order. Ethan Allen has a no return policy even before the ship date. It has now been three months and they still refuse to cancel the order. They have the worst service of any retailer I have ever worked with. Keep in mind, we have a house full of Ethan Allen furniture; however, we will never order from them again.
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Ethan Allen Arcata Sofa

Our family has purchased furniture from Ethan Allen for two generations. Our parents’ EA dining room set, sofa, arm chairs, and stacking stools (all circa 1970’s) lasted for decades and still looked beautiful when our parents moved to a retirement home in 2006 and the furniture was disbursed to family members. Those naugahide stacking stools have now been through three sets of kids and are still sturdy and, though the wood is scratched, the upholstery looks new. We currently have 8 pieces from the Ethan Allen British Classics line, two Fairfax chairs and an ottoman, a pineapple chair, and an assortment of throw pillows, duvet covers, accessories, and lamps. All of this furniture is used daily with no quality issues. When we damaged a nightstand top, the store sold us a replacement top at a reasonable price. When we scratched a piece, the store recommended someone to repair it. When a designer ordered the wrong insert for our ottoman, the store replaced it and did not charge us the upcharge for the more expensive insert we had expected. It is surprising to read of so many customers who have not enjoyed the excellent experience with Ethan Allen quality and service that we have. Maybe part of it is that we shop at a franchise store, and they are devoted to providing superb customer service, but the quality issues cited here leave me wondering about consistancy of the products.
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Ethan Allen Arcata Sofa

Patricia of Blue Bell, PA on April 17, 2016Satisfaction RatingWe purchased a Lynn sofa in Feb 2015 which was delivered in May 2015. By November 2015 both of the back cushions and pillows had shed so many feathers that the cushions appeared to be deflated and bi-weekly vacuuming was required to keep the room feather free. The store said the cushions were down – they are not down they are feathers. The bottom cushions had no structure either and no longer appeared like the store model. The Ethan Allen store referred our complaint to “customer service” which resulted in a visit to our home to proclaim the sofa was acting as it was supposed to (killed time). Then, the salesperson brought out the cushions from the store which were not shedding feathers and the seat cushions were 3 inches thicker than the cushions that were delivered with the sofa. DO NOT purchase the Lynn sofa. Ethan Allen is NO LONGER providing high quality upholstered products. The last sofa we purchased was 17 years old when we retired it. I can hardly wait to get rid of this horrible uncomfortable Lynn sofa.Helpful?YesNo
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Ethan Allen Arcata Sofa

I hate to admit that my husband was correct in telling me to stay away from Ethan Allen, but he was totally correct. A large area rug that I paid top dollar for has faded horribly, despite the fact that it’s in a room that’s not sunny AND all the windows are covered with custom Ethan Allen treatments. I’m sick that I have to toss this rug. What a waste of money. My mother was loyal to Ethan Allen. The quality now is AWFUL!!!Helpful?YesNo
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Ethan Allen Arcata Sofa

John of Port St Lucie, FL on May 1, 2016Satisfaction RatingBuyer Beware – Ethan Allen now manufactures furniture in Mexico though they represent their furniture is made in the United States as American made. I have been a shopper with Ethan Allen for over 25 years because their furniture is advertised & represented as American made, being made in United States factories. I worked with an E.A. sales associate for the past year in Melbourne (Viera) Florida store and have told this sales associate on multiple occasions that I ONLY buy furniture manufactured in the USA & made in an American (United States) factory. She has always assured me on each & every occasion that my ordered furniture was made in the United States.I now discover I was deceived & lied to as my recent couch purchase has a consumer origin label that it was manufactured in Mexico. I also discovered chairs purchased last year also have consumer origin labels of manufacture in Mexico. The company appears to want to make a higher profit on their furniture by deceiving the public by now making furniture in Mexico but implying they manufacture only in their United States factories. Ethan Allen cannot be trusted & is deceptive in their consumer business practices.Helpful?YesNo
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Ethan Allen Arcata Sofa

Ethan Allen, In 1963 mom & dad married and he gave her card blanc to decorate and furnish their new home. She’s always had a sharp eye for design, color and quality. She filled the house with Ethan Allen Wall to wall. Bedrooms, kitchen table and chairs, living and dining room including buffet and 3 hutch wall unit, coffee and end tables, probably the lamps too!. My sister and I were raised on, under and in this furniture. Bouncing on the couches and chairs through out our youth. It withstood me painting and gluing model cars (and the table tops) together, sister nail poishing, matchbox cars, doing homework, just a family growing up.. Real Punishment. About 20 yrs ago, mom passed and dad sold their big house. He offered us the furniture, I took what was left and threw away my cheap, poor quality furnishings after they were just a few years old. Simply rubbish! Since then, Since then, it has also raised my 3 kids, just as it did my sister and I. Today, 2015 Its still standing strong. It’s just as beautiful as it was 50 some years ago and it will be ready to pass down to the next generation when they’re ready for it. I stumbled on this site while looking for what the finish on our maple E A coffee table was. The finishs worn thru on the rounded corners, and a little on top, also. My girlfriend over the past decade, she cleans it with fantastick or mean green! Yikes!! . Its held up suprisingly well considering! She grew up with plastic and press board.No clue on wood furniture. This is the piece that brought me here. I was suprised to see complaints. Poor service is inexcusable. A bad person having a bad day is not a manufacturing defect. Don’t let that stop you. Ask for the owner or manager. Hole in the arms of chairs are either moth, jewelry, watch, cat or cigg burns Splits are caused by a lack of humidity. Thats how I can tell when my firewoods seasoned and ready to burn. Wood splits without moisture during heating season or in the south west where its very dry. Wood expands and contracts as the humidity in the air raises or lowers respectfully. Put a pot or bucket of water as near or under the end table. The moisture will close the split. Buy a humidifier, your skin hair and furniture will love you. I wouldnt hesatate to buy from Ethan Allen. They use the same jigs they have for 100 yrs. It is quality furniture, you can be proud to own. Its a great value. Very good furniture for not a lot of money.

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