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Pottery Barn Sofa Reviews

Pottery Barn Sofa Reviews

We just bought 2 Ektorp couches today (2 full size couches, with 3 cushions on each couch; not the 2 cushion loveseat) and 1 Ektorp chair. I’m SO EXCITED to receive these couches! I have 2 kiddos & the couches we have now we bought when my husband & I were both still in college & beyond broke so needless to say the couches we have now are in pretty bad shape. They were a beyond cheap couch set that has gone through a lot but it definitely shows by the huge hole that is in it. The fabric is not torn but whatever keeps a couch up or level is not there in our couch anymore. If you happen to sit on the hole you will feel the wood frame stick you in you back & butt, not fun! Now that we have 2 kids I wanted a couch where I could unzip the covers & wash it all. I looked all over & these couches were the answer to my prayers! I too wanted the “Pottery Barn look” without having to pay the Pottery Barn price. These couches are EXACTLY what I wanted/needed with a husband and 2 kids. Not to mention additional family members that are constantly over. For what we paid for 2 full size couches & 1 matching Ektorp chair, you would only get 1 couch (possibly just a loveseat; 2 seat cushions) from Pottery Barn. This doesn’t mean that I don’t like Pottery Barn furniture, on the contrary, I actually LOVE Pottery Barn. I just (sadly) cannot afford Pottery Barn furniture at this point in time. I cannot wait to revive them & let you all know how they hold-up with my ever busy household but from reading some of the other reviews, it sounds like they will withstand a whole lot more than our cheap, crappy, college years couches ever could.
pottery barn sofa reviews 1

Pottery Barn Sofa Reviews

Sara of Ashburn, VA on Jan. 7, 2017Satisfaction RatingDuring the PotteryBarn Primer Sale we purchased a sectional sofa for our family room. Today, I received an email stating that our order had been canceled because of an error, on their end, with pricing. I figured that it was a mistake, as I have a confirmation for my order. There is nothing on the confirmation that would indicate that for any reason, my order could be canceled.When I called customer service, they held the position that they have every right to cancel a customer order, if for any reason they find that they have made a mistake or need to make a change to an item. As a customer who has purchased several pieces of furniture from Pottery Barn had my wedding registry with Pottery Barn, and have countless items from Pottery Barn, West Elm, and Williams-Sonoma, I am beyond disappointed with the response that I have received from their customer service department.I explained that if I had come to the store to purchase an item, and then left the store with my item, they certainly would not come to my home to take it back. When a company makes an error and the customer benefits, I strongly believe that it is in the company’s best interest to honor their prices and respect that consumers have a choice in where we spend our money. I explained to the customer service provider that to lose a customer over a mistake on their end, only confirms that Pottery Barn has truly forgotten that it is the consumer that matters most. I can only imagine that when Pottery Barn began to boast themselves as having the finest customer service, they did not mean only sometimes, based on their discretion. As a consumer with many options, I will never spend another penny of my money at Pottery Barn, West Elm, or Williams-Sonoma.Helpful?YesNo
pottery barn sofa reviews 2

Pottery Barn Sofa Reviews

During the PotteryBarn Primer Sale we purchased a sectional sofa for our family room. Today, I received an email stating that our order had been canceled because of an error, on their end, with pricing. I figured that it was a mistake, as I have a confirmation for my order. There is nothing on the confirmation that would indicate that for any reason, my order could be canceled.When I called customer service, they held the position that they have every right to cancel a customer order, if for any reason they find that they have made a mistake or need to make a change to an item. As a customer who has purchased several pieces of furniture from Pottery Barn had my wedding registry with Pottery Barn, and have countless items from Pottery Barn, West Elm, and Williams-Sonoma, I am beyond disappointed with the response that I have received from their customer service department.I explained that if I had come to the store to purchase an item, and then left the store with my item, they certainly would not come to my home to take it back. When a company makes an error and the customer benefits, I strongly believe that it is in the company’s best interest to honor their prices and respect that consumers have a choice in where we spend our money. I explained to the customer service provider that to lose a customer over a mistake on their end, only confirms that Pottery Barn has truly forgotten that it is the consumer that matters most. I can only imagine that when Pottery Barn began to boast themselves as having the finest customer service, they did not mean only sometimes, based on their discretion. As a consumer with many options, I will never spend another penny of my money at Pottery Barn, West Elm, or Williams-Sonoma.Helpful?YesNo
pottery barn sofa reviews 3

Pottery Barn Sofa Reviews

During the PotteryBarn Primer Sale we purchased a sectional sofa for our family room. Today, I received an email stating that our order had been canceled because of an error, on their end, with pricing. I figured that it was a mistake, as I have a confirmation for my order. There is nothing on the confirmation that would indicate that for any reason, my order could be canceled.When I called customer service, they held the position that they have every right to cancel a customer order, if for any reason they find that they have made a mistake or need to make a change to an item. As a customer who has purchased several pieces of furniture from Pottery Barn had my wedding registry with Pottery Barn, and have countless items from Pottery Barn, West Elm, and Williams-Sonoma, I am beyond disappointed with the response that I have received from their customer service department.I explained that if I had come to the store to purchase an item, and then left the store with my item, they certainly would not come to my home to take it back. When a company makes an error and the customer benefits, I strongly believe that it is in the company’s best interest to honor their prices and respect that consumers have a choice in where we spend our money. I explained to the customer service provider that to lose a customer over a mistake on their end, only confirms that Pottery Barn has truly forgotten that it is the consumer that matters most. I can only imagine that when Pottery Barn began to boast themselves as having the finest customer service, they did not mean only sometimes, based on their discretion. As a consumer with many options, I will never spend another penny of my money at Pottery Barn, West Elm, or Williams-Sonoma.
pottery barn sofa reviews 4

Pottery Barn Sofa Reviews

Rich of Greensboro, NC on March 1, 2017Satisfaction RatingWe ordered a sectional from Pottery Barn in December and were told that we would receive it in 30 days. 70 days later, still no sign. We’ve called customer service over and over and this operation is so bad that they can’t even tell you where the product is. They have no clue. We ended up canceling the order after waiting months. Pottery Barn is as bad a retail organization as you will ever see. If you order from Pottery Barn, you’ve been warned. Forget their flashy catalogue. Their operations and distribution models are so bad it is amazing. Don’t order from Pottery Barn, you’ll be sorry.Helpful?YesNo
pottery barn sofa reviews 5

Pottery Barn Sofa Reviews

We ordered a sectional from Pottery Barn in December and were told that we would receive it in 30 days. 70 days later, still no sign. We’ve called customer service over and over and this operation is so bad that they can’t even tell you where the product is. They have no clue. We ended up canceling the order after waiting months. Pottery Barn is as bad a retail organization as you will ever see. If you order from Pottery Barn, you’ve been warned. Forget their flashy catalogue. Their operations and distribution models are so bad it is amazing. Don’t order from Pottery Barn, you’ll be sorry.Helpful?YesNo
pottery barn sofa reviews 6

Pottery Barn Sofa Reviews

We ordered a sectional from Pottery Barn in December and were told that we would receive it in 30 days. 70 days later, still no sign. We’ve called customer service over and over and this operation is so bad that they can’t even tell you where the product is. They have no clue. We ended up canceling the order after waiting months. Pottery Barn is as bad a retail organization as you will ever see. If you order from Pottery Barn, you’ve been warned. Forget their flashy catalogue. Their operations and distribution models are so bad it is amazing. Don’t order from Pottery Barn, you’ll be sorry.

Pottery Barn Sofa Reviews

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